Return & Exchange Policy

30 DAYS EXCHANGE & RETURN POLICY

We have a simple Return policy of 30 days. Concerning the inquiries, you can contact us via email and our customer support representative can resolve your request within 24 hours. After 30 days no return is engaged or entertained.

RETURN & EXCHANGE POLICY

• Email contact@tommovies.com (within 24 hours) to initiate the return process. Your email will mention that you want a refund or an exchange. If it’s for an exchange, we need to test whether the correct size is accessible.
• All returns shall be made within 30 days. We would require your order number, summary (including images if available), original packaging, logos and all other details regarding your product usage to help us understand the possible defect.
• Exchanges are based upon supply. Please note that the object you are searching for is with us. If we don’t have it, we should give a refund.
• If we obtain an object and consider it has violated our rules, we will not process the submission.
• If the tag is missing from our parcel when it reached to our U.S.A warehouse it won’t be refunded back.
• If you want to return the product without an authentic reason, then the shipping charges would be applicable.
• The customized jackets will not be returned, as it is specifically made on request.

CANCELLATION OF ORDERS

The proposal for cancellation of the order will be submitted within 24 hours, so if the cancellation is done within 24 hours, we must refund the whole balance in the account of the consumer, however in case the buyer ever wants to withdraw the order such that the following provisions apply.

 

SIZE ISSUE

Check your size again before purchasing any product from our website. In this case the size is not correct (runs small or large) kindly send us an email at contact@tommovies.com